We will always be pleased to answer any queries prior to you making a claim with us, and during your claim, you can count on our support, regular communication and help whenever you need it. The process is as follows:
- You were told that you had to take out the policy to get the loan
- You were told that taking out the PPI would increase the chance of the loan being approved
- You weren't shown the cost of the loan with and without the policy
- You weren't asked about any pre-existing medical conditions
- You weren't told that you could purchase a similar policy elsewhere
- You were self-employed, unemployed or working for an agency at the time
- You receive a similar benefit through your employer e.g. NHS staff, police force, fire-fighters etc
- It was not made clear to you that the PPI was optional
- You were not told that the PPI was added as a lump sum and that you would pay interest on it
- Mortgage Payment Protection Insurance (MPPI)
- Credit Card Repayment Protection (CCRP)
- Accident, Sickness and Unemployment Cover (ASU)
- Life and Accident, Sickness and Unemployment Cover (Life & ASU)
- Personal Loan Protection (PLP)
- Payment Protection Plan (PPP)
- Life Cover
Well, you can take up the claim yourself directly with the adviser or insurance company, and ultimately the Financial Ombudsman Service or use one of the many other claims management firms out there. Although we can’t guarantee to win your claim you will know that by appointing us you will be using an experienced claims firm that will be working hard for you to get you the compensation you may be entitled to. Remember, though, you don’t pay anything unless we win so you’ve got nothing to lose and potentially lots to gain!*
If your PPI has been mis-sold then we can generally claim for the return of any PPI payments plus interest at 8%. If you have been charged interest on your PPI payments, perhaps because it was included within a credit account, then you could claim the effect of the interest back as well.
However, you will only be able to claim with us in the following circumstances:
Please note if you don’t have any paperwork we may only be able to help if your loan is current or has been paid off in the last 6 years. If your loan was paid off longer than 6 years ago, we may require proof.
Just take a look at our Terms of Business and if you’re happy with everything all you need to do is complete our simple Claim Application and return it to us with your signed Letter of Authority. If you have any documents relating to your PPI policy, for example, a loan or credit agreement, then it would be helpful if you can let us have copies. We’ll then write to the provider of your policy and submit your claim.
Firms are required to resolve complaints within 8 weeks so we will be pressing to get your case dealt with within this period. However, due to the volume of complaints the usual timescale is around 2-6 months. We may also have to refer your case to the Financial Ombudsman Service or if the firm is no longer trading then it will be referred to the Financial Services Compensation Scheme. Either of these routes may mean that your claim will take longer. Please note claims that proceed to the Financial Ombudsman Service can take up to 2 years.
If you are in an IVA or are declared bankrupt, you may need to consult your insolvency practitioner before you make a claim. Also, be aware that your compensation payment will likely be used to clear your debts so you may not actually see a penny of your compensation however you will reduce your outstanding debt sooner. Please let us if you are in a debt management plan as it may not be in your best interests to pursue a claim through us.
You may cancel your contract with Enjay Claims within 14 days of signing the Letter of Authority and you will have nothing to pay. If you wish to cancel please contact us using one of the contact methods below.
You can also complete our Cancellation Form and post or email it to us:
Well firstly you can be reassured that you won’t be paying us anything* unless we win your claim! If we are successful then you will pay us 20% of the total redress plus VAT.
When we submit your claim to the adviser or insurance company, we may need to ask them to provide copies of any application forms, telephone recordings, sales scripts, policy documentation, etc., to help us with your claim.
*fee may be payable if claim withdrawn at client’s request.
Redress can be paid in a variety of ways. However your redress is paid, our fee is based on the total amount of redress that is applied, which includes cash payments and amounts offset against your loan or amounts used to restructure your loan.
Firstly, you may receive a cheque back for the amount of redress or it may be paid directly to your bank account. This is usually the way if your loan has been repaid in full or there’s a refund due when you cancel the PPI policy. If your total redress was £1,000 then you would pay our fee (20% + VAT) which is £240 and you would receive £760 back in cash.
If your loan or credit account is still in place with an outstanding balance then the lender may have to “restructure” your account. This means that the lender has to recalculate what your outstanding balance would have been if you had not been mis-sold the PPI policy. In this case, you will receive some redress as a cash payment and the remainder of the redress is “paid” against your loan.
|Of which amount “offset” against your loan balance||£300|
|Remaining amount paid as cash||£700|
|Our Fee 20% plus VAT which is based on the total redress of £1,000||£240|
|Net amount of redress received by you as cash (£700 less our fee of £240)||£460|
If you have arrears on your credit account then the lender can use the redress to pay those arrears before making payment to you. If you have been issued with a “default notice” and your account has been terminated then the lender can use the redress to pay towards your outstanding balance which may mean that you don’t receive any cash benefit back but you will still need to pay our fee. This is why it is important to tell us about any arrears you have in relation to the credit or loan accounts as it may not always be in your best interests to pursue a claim
We will help you with your claim right up to and including the Financial Ombudsman Service. We will not represent you in taking legal action. If you wish to take legal action you will have to arrange this separately and pay the costs yourself.
Yes, we will communicate with you via email, phone call or postal mail. We will keep you updated with your case at all relevant stages. If at any time you would like an update on your case, please contact us via the options below.
We make every effort to provide a professional and effective service at all times. However, in the event of a complaint, please contact us using the details below. If you are not satisfied with our response or we haven’t completed our investigation within 8 weeks then you may refer the complaint to the Legal Ombudsman, whose contact details are: Legal Ombudsman, PO Box 6804, Wolverhampton, WV1 9WG. www.legalombudsman.org.uk/cmc
Call: 0300 555 0333
Enjay Claims Hall Farm Nursery Church Lane Upminster Essex RM14 3QH.
Please also refer to our Complaints Procedure: