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PPI

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Can You Still Claim For Mis-Sold Payment Protection Insurance (PPI)?

The deadline for PPI claims was 29 August 2019, but this does not apply to claims made through the Financial Services Compensation Scheme (FSCS). This is because the deadline applies to claims against companies that are still trading, while the FSCS compensates when financial firms have failed.

If you bought a PPI policy and the information you were given was misleading or insufficient, and the firm that gave you that advice has since failed, you may be eligible to claim compensation with the FSCS. Enjay can help you claim - there’s no deadline for this - but we can only accept a PPI claim if the advice was received on or after 14 January 2005.

You could also get compensation if the firm earned commission for the sale of PPI and didn’t tell you about it. This is called a Plevin claim, named after the court case about this issue. If you’ve already made a successful PPI claim and received compensation, you can’t make a Plevin claim against the same firm.

Please see below a list of failed firms the FSCS will investigate for Mis-Sold PPI. The list is not limited to just these firms and we at Enjay can find out if a firm you have used falls within the remit the FSCS can investigate.

Failed Firms

The Mortgage Matters Partnership

Welcome Finance Services Ltd

London Scottish Bank PLC

Keater Ltd, formerly Mortgage Advice Services Ltd

UK Car Group Ltd, formerly Carcraft Group Ltd

Wilmslow Financial Services Plc, formerly Freedom Finance Plc/Freedom Finance Ltd

Crystal Clear Home Loans Ltd

Bright Finance Ltd

Promise Finance Ltd

Picture Financial Services Plc

Norton Insurance Services Ltd (Including Norton Finance UK Ltd)

 

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Well, you can take up the claim yourself directly with the Financial Services Compensation Scheme (FSCS) or use one of the many other claims management firms out there.  Although we can’t guarantee to win your claim you will know that by appointing us you will be using an experienced claims firm that will be working hard for you to get you the compensation you may be entitled to.  Remember, though, you don’t pay anything unless we win so you’ve got nothing to lose and potentially lots to gain!*

You are not required to use the services of Enjay Claims to pursue your claim as it is possible for you to present the claim yourself for free through the Financial Services Compensation Scheme. If you are a member of, or subject to, an alternative dispute resolution scheme (other than the Financial Services Compensation Scheme), it is possible for you to present the claim yourself to your alternative dispute resolution scheme.

The FSCS will look at PPI claims where the firm that gave the advice are no longer trading.

If you bought a PPI policy and the information you were given was misleading or insufficient, and the firm that gave you that advice has since failed, you may be eligible to claim compensation with the FSCS. Enjay can help you claim – there’s no deadline for this – but we can only accept a PPI claim if the advice was received on or after 14 January 2005.

You could also get compensation if the firm earned commission for the sale of PPI and didn’t tell you about it. This is called a Plevin claim, named after the court case about this issue. If you’ve already made a successful PPI claim and received compensation from the FSCS, you can’t make a Plevin claim against the same firm.

If the firm failed after January 2010

You could claim compensation if you bought a PPI policy and the information you were given was misleading or insufficient, and that firm has since failed.

  • The FSCS will pay 90% of the total claim.

You would claim against the firm that advised you to take out the policy, not the firm you had the policy with.

If the firm failed before January 2010 

  • The FSCS will pay 100% of the first £2,000, per eligible person per firm, then 90% of the remainder.

However, you will only be able to claim with us in the following circumstances:

  1. You only became aware within the last 3 years that you might be a victim of PPI mis-selling;
  2. You didn’t cancel the PPI policy within 30 days of taking it out and receive a full refund; and
  3. No-one else is dealing with your PPI claim for you.

Just take a look at our Terms of Business and if you’re happy with everything all you need to do is complete our simple Claim Application and return it to us with your signed Letter of Authority.  Once received we will request the following documentation:

  • Proof of Identification
  • Proof of Address
  • Any supporting documentation you may have in regards to the sale of the PPI

 

Once we’ve got your completed application and all the associated evidence we’ll aim to have a decision on your claim within three months. If it’s a complex claim it may take longer.

If you are in an IVA or are declared bankrupt, you may need to consult your insolvency practitioner before you make a claim. Also, be aware that your compensation payment will likely be used to clear your debts so you may not actually see a penny of your compensation however you will reduce your outstanding debt sooner. Please let us know if you are in a debt management plan as it may not be in your best interests to pursue a claim through us.

You may cancel your contract with Enjay Claims within 14 days of signing the Letter of Authority and you will have nothing to pay.  If you wish to cancel please contact us using one of the contact methods below.

If you cancel your contract after the 14 day cancellation period we reserve the right to charge a fee of £10 per hour to cover our reasonable costs for the work undertaken in processing your claim up to the date of cancellation subject to an overall maximum of £150. However, if we have received either confirmation that the Claim is to be upheld or an offer of Compensation, we reserve the right to charge the full fee less fees already taken for reasonable costs where applicable.

You can also complete our Cancellation Form and post or email it to us:

Cancellation Form

Enjay Claims does not refer mis-sold PPI claims to another party: all claims are processed in-house. Enjay Claims may pay up to 50% of the final fee (not including any administration fee, late payment charge, or interest) to a registered agent.

Well firstly you can be reassured that you won’t be paying us anything* unless we win your claim!  If we are successful then you will pay us 20% of the total gross redress plus VAT.

Before we submit your claim to the FSCS, we may need to ask your PPI or Loan provider to provide copies of any application forms, telephone recordings, sales scripts, policy documentation, etc., to help us with your claim.

Remember you do not have to use our service as you can process your claim yourself, directly through the FSCS, free of charge.

*fee may be payable if claim withdrawn at client’s request.

Redress can be paid in a variety of ways. However your redress is paid, our fee is based on the total gross redress that is awarded, which includes FSCS deductions.

Firstly, you may receive a cheque back for the amount of redress, it may be paid directly to your bank account or to our Client Account (if paid to our client account we will deduct our fee and pay the remaining balance to your bank account). See the 3 Fee illustration examples below:

If the firm failed after January 2010

Total Gross Redress £1,000 £3,000 £10,000
Less 10% as FSCS pay 90% of the Total Redress £100 £300 £1000
Remaining amount paid as cash £900 £2700 £9000
Our Fee 20% plus VAT which is based on the total gross redress £240 £720 £2400
Net amount of redress received by you as cash £660 £1980 £6600

If the Firm Failed Before January 2010

Total Gross Redress £1,000 £3,000 £10,000
Less 0% of the first £2000 then 10% of the remainder £0 £100 £800
Remaining amount paid as cash £1000 £2900 £9200
Our Fee 20% plus VAT which is based on the total gross redress £240 £720 £2400
Net amount of redress received by you as cash £760 £2180 £6800

The fee illustration is not to be taken as an estimate of the amount likely to be recovered.

If you are not happy with the decision made by the FSCS we can log an appeal directly with them. The appeal will be investigated by an independent Complaints Officer at the FSCS, within their Customer Escalation Team.  We will not represent you in taking legal action.  If you wish to take legal action you will have to arrange this separately and pay the costs yourself.

Yes, we will communicate with you via email, phone call or postal mail. We will keep you updated with your case at a minimum of every six months or at all relevant stages. If at any time you would like an update on your case, please contact us.

We make every effort to provide a professional and effective service at all times. However, in the event of a complaint, please contact us using the details below. If you are not satisfied with our response or we haven’t completed our investigation within 8 weeks then you may refer the complaint to the Financial Ombudsman Service, whose contact details are:

Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR or visit www.financial-ombudsman.org.uk where you can complete their complaint form. You can also call them on: Freephone 0800 0234567 or 0300 1239123.

Enjay Claims Hall Farm Nursery Church Lane Upminster Essex RM14 3QH.

Please also refer to our Complaints Procedure:

Enjay Claims Complaints Procedure